Scope the workflow
We pick the one workflow that pays for itself first — the tickets, calls, or ops task with the clearest ROI — and define what 'good' means.
Custom AI Agent
A custom AI agent for internal operations and bespoke workflows — scoped, hardened, and owned by you, not rented from a platform.
- Price
- From $25K
- Timeline
- 4–10 weeks
- Terms
- Fixed scope
We build one agent that runs a real workflow in production — on your data, your channels, your guardrails.
Retrieval over your docs and systems, tool and MCP integrations, an escalation and human-in-the-loop path, an eval harness, guardrails, and observability — the opposite of renting a black-box SaaS agent.
We scope the one workflow that pays for itself first, build it to survive real users, and hand you full IP. You own it, and you can extend it.
Build the agent
Retrieval over your docs and systems, tool and MCP wiring, and the escalation path — the agent behaving on your real data.
Harden it
An eval harness, guardrails, and a human-in-the-loop path — so it survives edge cases, not just the demo.
Ship + hand over
Deploy to your channels, wire observability, and transfer full IP. You own it.
What the engagement covers
- Use-case + ROI scoping
- Success criteria
- What to automate first
One workflow that pays for itself — not a vague 'AI assistant' that does everything badly.
- Docs, tickets, systems
- Cited, permissioned answers
- Hybrid retrieval
The agent answers from your knowledge, with citations — not a generic model guessing.
- Chat, voice, Slack, CRM
- Your existing surfaces
- No rip-and-replace
It meets customers where they already are, on the channels you run today.
- Actions on your systems
- Named tools with auth
- MCP integrations
It doesn't just talk — it books, refunds, updates, and escalates through real tools.
- Confidence thresholds
- Hand-off to a human
- Review + override
When it's unsure, it hands off cleanly — with context — instead of hallucinating.
- A golden dataset
- Safety + tone guardrails
- Regression checks
It's measured against real cases and guarded against the failure modes that embarrass you.
What you receive
Tangible artifacts you keep, whether or not you continue past this engagement.
Deliverables · 10 included
- 01Agent architecture
- 02Retrieval over your docs + data
- 03Channel integrations
- 04Tool + MCP wiring
- 05Escalation + human-in-the-loop path
- 06Eval harness
- 07Guardrails
- 08Observability
- 09Deployment + runbook
- 10Full IP transfer
A working agent, delivered running on your data — not a Figma prototype.
The conversation, the tools it calls, the evals it passes, and the numbers it moves. A sample is shown; yours runs your workflow, on your channels, owned by you.
A real workflow run
Retrieval, scoped tool calls, and a clean escalation — the agent doing the job.
RequestStep 01
Triage the overnight queue — anything urgent?
The run record keeps the request beside the response.Illustrative workflow. Select a stage to inspect it; this is not a client run.
The eval harness
Scored against real cases before it ever meets a customer.
Eval suiteEvidence before a verdict
Not runResolution accuracy
A representative input, expected outcome and execution trace are required before this dimension receives a result.
No grade or performance claim is shown before the buyer's evaluation.
Tools + MCP
The named actions the agent can take — each scoped, typed, and audited.
Selected actionscan_queue
- Permission
- read
- Approval
- Set during workflow qualification
- Receipt
- Request, response and authority recorded
Select a tool to inspect its permission and approval boundary.
What we measure
Agree the baseline, source and acceptance criteria before release.
- Baseline
- Measured with the buyer
- Source
- Named system of record
- Acceptance
- Agreed before release
Targets and observed results belong to the qualified workflow, not a sample dashboard.
Illustrative product scenes · never client results
Plus: Full IP transfer · a deployment runbook · 30 days of async Q&A after launch.
Built for
Replacing brittle automation
A directed agent that handles the messy, judgment-heavy path your rules engine can't.
Adding an agent to a real product surface
A reliable agent you own and can extend — not a black box rented per seat.
Buried in triage, routing, and back-office work
The repetitive judgment calls handled automatically, with humans kept in the loop where it matters.
Questions, answered
Common questions
Start with one useful decision.
Bring the workflow and the person responsible. We scope the exact number with you, and sign a mutual NDA before any code or data is shared.
From $25K · 4–10 weeks