Why custom instead of an off-the-shelf agent platform?

Platforms rent you a black box on per-seat or per-resolution pricing that scales against you, with limited control over how it behaves. A custom agent runs on your data, your systems, and your guardrails — and you own it. We build it to survive production, with evals and a human-in-the-loop path, not a demo that breaks on edge cases.

How does this relate to the named agent engagements?

Customer service, voice/reception, and sales each have their own engagement with a scope tuned to that job. This is the engagement for everything else — internal ops, triage, research, back-office — and for workflows that don't fit a named box. Same pattern, same ownership.

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Custom AI Agent

A custom AI agent for internal operations and bespoke workflows — scoped, hardened, and owned by you, not rented from a platform.

Build a custom AI agent Talk to us

PriceFrom $25K

Timeline4–10 weeks

TermsFixed scope

We build one agent that runs a real workflow in production — on your data, your channels, your guardrails. Retrieval over your docs and systems, tool and MCP integrations, an escalation and human-in-the-loop path, an eval harness, guardrails, and observability — the opposite of renting a black-box SaaS agent.

We scope the one workflow that pays for itself first, build it to survive real users, and hand you full IP. You own it, and you can extend it.

Week by week

01Week 1

Scope the workflow

We pick the one workflow that pays for itself first — the tickets, calls, or ops task with the clearest ROI — and define what 'good' means.

02Weeks 2–4

Build the agent

Retrieval over your docs and systems, tool and MCP wiring, and the escalation path — the agent behaving on your real data.

03Weeks 5–7

Harden it

An eval harness, guardrails, and a human-in-the-loop path — so it survives edge cases, not just the demo.

04Weeks 8–10

Ship + hand over

Deploy to your channels, wire observability, and transfer full IP. You own it.

Scope

What the engagement covers

The workflow

What we build

Use-case + ROI scoping
Success criteria
What to automate first

What it does

One workflow that pays for itself — not a vague 'AI assistant' that does everything badly.

What you receive

A working agent, delivered running on your data — not a Figma prototype.

The conversation, the tools it calls, the evals it passes, and the numbers it moves. A sample is shown; yours runs your workflow, on your channels, owned by you.

A real workflow run

Retrieval, scoped tool calls, and a clean escalation — the agent doing the job.

ops · internalSample

Triage the overnight queue — anything urgent?

scan_queue(overnight) → 42 items · 3 flagged

Three need attention: two refund disputes over $500 — routed to billing with full context — and one enterprise outage report.

route(2 → billing) + open_incident(sev-2) → ok

Incident INC-armed and on-call paged. The remaining 39 are handled — summary is in the channel.

triaged 42 · escalated 3 · 4 minutes

The eval harness

Scored against real cases before it ever meets a customer.

evals/agent.jsonSample

Eval suite

Production-ready

Resolution accuracy92

Correct tool calls95

Escalation precision88

Tone + safety97

Grounded answers96

Tools + MCP

The named actions the agent can take — each scoped, typed, and audited.

agent/tools.tsSample

1// scoped, audited actions the agent can take
2defineTool('scan_queue', {
3  access: 'read',
4  input: { window: z.string() },
5})
6 
7defineTool('open_incident', {
8  access: 'write · sev gate',
9  input: { severity: z.number() },
10})

The numbers it moves

What the workflow looks like 60 days after launch.

impact · 60 daysSample

Queue triage

4m▼ from 90m

Mis-routes

−78%

Escalation precision

91%

Ops hours / mo

−120h

PlusFull IP transfer · a deployment runbook · 30 days of async Q&A after launch.

Fit

Built for

Ops lead

Replacing brittle automation

A directed agent that handles the messy, judgment-heavy path your rules engine can't.

Founder / SaaS

Adding an agent to a real product surface

A reliable agent you own and can extend — not a black box rented per seat.

Team lead

Buried in triage, routing, and back-office work

The repetitive judgment calls handled automatically, with humans kept in the loop where it matters.

FAQ

Questions, answered

Common questions

Start here

Book a free scoping call.

We scope the exact number with you, and sign a mutual NDA before any code or data is shared.

Starts at$25K

Build a custom AI agent

Newsletter

One letter, every week. Working systems — not hot takes.

Build logs, agentic engineering decisions, agent failures, evals, and what survives real users. Sent weekly, never more.