DVNC.dev

Managed Agent Operations

Operate one deployed agent workflow against its acceptance contract, with monitoring, incident response, evaluated changes, and human handoff.

Scope Managed Agent OperationsExplore the scope
Price
From $7K/mo
Timeline
Three-month minimum, then monthly with 30-day notice
Unit
One deployed agent workflow
The engagement

Keep one deployed agent accountable to the work it was approved to do.

We operate the evidence loop around accepted work, exceptions, human handoff, incidents, and controlled changes. Every release stays inside the workflow's authority boundary and ships with a recovery path.

From $7K per month for one deployed workflow. Three-month minimum, then monthly with 30-day notice. The workflow owner and systems owner remain accountable on your side.

Operating loop
Observe01

Read the real work

Review accepted outcomes, failed work, exceptions, human handoffs, cost, latency, and missing evidence against the current operating contract.

Respond02

Contain incidents

Triage inside the agreed response window, stop unsafe execution, preserve evidence, recover service, and assign follow-up work.

Change03

Evaluate before release

Test proposed model, prompt, tool, integration, policy, and context changes against representative and denied-action cases before an approved release.

Review04

Make ownership explicit

Give the workflow owner and systems owner a written operating review, unresolved risks, and the next approved change list.

Scope

What the engagement covers

Accepted work01
  • Representative outcomes
  • Failed and incomplete work
  • Missing evidence

A review tied to the workflow's acceptance cases instead of a generic availability dashboard.

Authority + handoff02
  • Allowed and prohibited actions
  • Human handoff triggers
  • Credential and tool scope

Evidence that the deployed agent stayed inside its approved authority and handed exceptions to the named owner.

Monitoring03
  • Outcome and failure signals
  • Cost and latency signals
  • Alert ownership

Alerts linked to an owner and response, with unavailable telemetry left visible rather than reported as zero.

Incidents04
  • Containment and stop authority
  • Recovery evidence
  • Follow-up actions

An incident record that separates acknowledgement, containment, recovery, and verified return to service.

Controlled changes05
  • Model, prompt, tool, and policy changes
  • Regression and denied-action cases
  • Release approval and rollback

Evaluated change evidence before release, with the previous working state available for rollback.

Owner review06
  • Current operating state
  • Unresolved risks and decisions
  • Approved next-change list

A written monthly review for the workflow owner and systems owner, not an activity report.

What you keep

What you receive

Tangible artifacts you keep, whether or not you continue past this engagement.

Deliverables · 6 included
  1. 01Workflow operating contract and current change register
  2. 02Evidence review for accepted work, failures, exceptions, and handoffs
  3. 03Monitoring and alert review with named owners
  4. 04Incident record with containment, recovery, and follow-up actions
  5. 05Evaluated release evidence and rollback readiness
  6. 06Monthly operating review and approved next-change list

The operating evidence for one deployed workflow.

A qualitative specimen of the evidence bundle is shown. Your review uses your approved workflow contract and observed production records; no sample state below is a client result.

What we measure

Agree the baseline, source and acceptance criteria before release.

Measurement contractNo sample outcomes
Selected measureAccepted work
Baseline
Measured with the buyer
Source
Named system of record
Acceptance
Agreed before release

Targets and observed results belong to the qualified workflow, not a sample dashboard.

The operating contract

The workflow's authority, acceptance, handoff, and stop rules stay versioned together.

operations-contract.ymlImplementation reference
workflow: one-approved-jobacceptance: representative-casesauthority: allowed-actions-onlyhandoff: named-human-ownerstop: unsafe-or-uncertainrelease: evidence-plus-approval

The implementation is adapted to the qualified workflow and reviewed before release.

Controlled change

A change moves from proposal to evidence, approval, release, and observable reconciliation.

change · release recordIllustrative plan
Propose · Named ownerBind the change

Exact runtime change · Expected effect

Monthly owner review

The record names decisions and unresolved risk, not a fictional changelog.

owner review · current cycleIllustrative record
WORK · Evidence linkedAccepted and failed outcomes reviewed

The release record keeps the change beside its owner and evidence.

Illustrative product scenes · never client results

Plus: A written monthly owner review · an agreed response window · three-month minimum, then monthly with 30-day notice.

Fit

Built for

Workflow owner

Accountable for the business work the deployed agent performs

Accepted work, exceptions, handoffs, and unresolved decisions made visible in business terms.

Systems owner

Responsible for integrations, credentials, monitoring, and recovery

A controlled change and incident process that preserves authority boundaries and rollback.

Technical founder

Running a production agent without a dedicated agent-operations function

One accountable operating loop without pretending the vendor owns the business decision.

FAQ

Questions, answered

Common questions

Start here

Start with one useful decision.

Bring the workflow and the person responsible. We scope the exact number with you, and sign a mutual NDA before any code or data is shared.

From $7K/mo · Three-month minimum, then monthly with 30-day notice
Scope Managed Agent Operations