AI Knowledge Assistant

Your company knowledge, answered with citations — a production RAG pipeline with permissions, evals, and monitoring.

PriceFrom $25K
Timeline4–8 weeks
TermsFixed scope

We build retrieval that cites its sources, respects permissions, and improves over time. Ingestion, embeddings, hybrid retrieval, reranking, a citation format, a permissions model, a golden dataset and eval harness, a feedback loop, and monitoring — across four to eight weeks.

The opposite of chat-with-docs: a knowledge system tuned against a golden set you own, so answers are traceable, scoped, and get better instead of silently rotting.

Phase by phase
01Week 1

Sources + golden set

We map your sources and build a golden dataset — the questions that must be answered right — before writing a line of retrieval.

02Weeks 2–4

Ingestion + retrieval

Ingestion, chunking, embeddings, hybrid retrieval, and reranking — tuned against the golden set, not vibes.

03Weeks 5–6

Citations + permissions

A citation format, a permissions model, and the guardrails that keep retrieval honest and scoped.

04Weeks 7–8

Evals + monitoring

The eval harness, a feedback loop, and monitoring — so retrieval improves over time instead of rotting.

Scope

What the engagement covers

Ingestion + chunking

What we build
  • Source connectors
  • Structure-aware chunking
  • Incremental updates
What it unlocks

Your knowledge stays fresh and chunked so retrieval actually finds the right passage.

What you receive

A retrieval system, delivered cited and evaluated — not chat-with-docs.

The pipeline that turns your knowledge into cited answers, the permissions that keep it honest, and the evals that keep it improving. A sample is shown; yours runs on your corpus.

A cited answer

The model answers from your sources, with inline provenance — and refuses when it can't.

retrieval · citedSample
What's our refund window for enterprise?
Enterprise refunds are within 30 days of invoice, pro-rated after day 14. [1][2]

sources · billing-policy.md §4 · msa.pdf p.12 · confidence 0.91

Retrieval evals

Recall and precision against a golden dataset, tracked over time.

evals/retrieval.jsonSample
Golden set
Improving
A−
Recall @591
Precision @584
Answer faithfulness93
Citation accuracy96
Refusal correctness88

The pipeline

Ingestion to answer, every stage tuned against the golden set.

pipeline · ragSample
ingestion + chunkingstructure-aware
embeddingshybrid
retrievalvector + keyword
rerankingcross-encoder
permissionsdoc-level ACL
5 pass · 0 warn · 0 fail

In production

What retrieval quality looks like after the feedback loop kicks in.

impact · 90 daysSample
Answer accuracy
93%▲ 21%
Cited answers
100%
P95 latency
420ms
Deflected searches
71%▲ 71%
PlusA golden dataset you own · a monitoring dashboard · 30 days of async Q&A.
Fit

Built for

Head of Support

Replacing keyword search over docs

Answers with citations your team trusts — not a search box that returns ten links.

AI PM

Grounding an agent in proprietary knowledge

The retrieval layer a custom agent needs to answer from your data reliably.

Data lead

Retrieving over sensitive knowledge

Permissioned, cited retrieval that respects who's allowed to see what.

FAQ

Questions, answered

Common questions

Start here

Book a free scoping call.

We scope the exact number with you, and sign a mutual NDA before any code or data is shared.

Newsletter

One letter, every week. Working systems — not hot takes.

Build logs, agentic engineering decisions, agent failures, evals, and what survives real users. Sent weekly, never more.

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