Why custom instead of Intercom Fin, Ada, or Agentforce?

Platforms rent you a black box on per-resolution or per-seat pricing that scales against you, with limited control over how it behaves. A custom agent runs on your data, your channels, and your guardrails — at an owned cost per resolution measured in cents — and you can extend it. We build it to survive production, with evals from your real tickets and a human-in-the-loop path.

Will it hallucinate at a customer?

It answers only from your knowledge, with citations, behind tone and safety guardrails — and it's measured against a golden set built from your real tickets before launch. When confidence drops, it escalates to a human with context instead of guessing.

Which channels does it cover?

Chat, email, your help center, and WhatsApp — inside the help desk you already run. Phone is its own engagement: the AI Voice Agent & Receptionist.

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AI Customer Service Agent

A support agent trained on your business and wired to your tools — one you own, not a per-resolution subscription.

Build your customer service agent Talk to us

PriceFrom $25K

Timeline4–10 weeks

TermsFixed scope

We build the support agent that resolves the repetitive majority — and hands the rest to your team with context. Trained on your help docs and real tickets, wired to your order systems through scoped tools, guarded by evals and a human-in-the-loop path, and deployed on the channels you already run.

Per-resolution platforms scale against you as you grow. This is a system you own: your data, your guardrails, your cost per resolution — and you can extend it.

Week by week

01Week 1

Scope the tickets

We mine your real ticket history for the repetitive majority, pick what to automate first, and define what a good resolution means.

02Weeks 2–4

Build on your data

Retrieval over your docs and tickets, scoped tool actions on your systems, and the escalation path — behaving on real cases from day one.

03Weeks 5–7

Harden it

An eval harness built from your ticket history, tone and safety guardrails, and human-in-the-loop review — so it survives edge cases, not just the demo.

04Weeks 8–10

Ship + hand over

Deploy to your channels, wire the observability dashboard, and transfer full IP. You own it.

Scope

What the engagement covers

The ticket mix

What we build

Your real ticket history
The repetitive majority
Success criteria per intent

What it does

It automates the tickets that actually recur — not a vague assistant that does everything badly.

What you receive

A working support agent, delivered on your data — not a Figma prototype.

The conversation, the actions it takes, the evals it passes, and the numbers it moves. A sample is shown; yours runs your tickets, on your channels, owned by you.

A real resolution

Retrieval, a scoped tool call, and a clean resolve — the agent doing the job.

support · liveSample

I was charged twice for my March invoice.

Let me take a look — I can see two charges dated Mar 3.

lookup_charges(customer) → 2 matches, 1 flagged duplicate

Confirmed: a duplicate charge of $49. I've refunded it — you'll see it in 3–5 business days.

issue_refund($49.00) → ok · ref RF-2231

Anything else? I can connect you to a billing specialist if you'd prefer.

resolved · confidence 0.94 · escalation offered

The eval harness

Scored against your real tickets before it ever meets a customer.

evals/support-agent.jsonSample

Eval suite

Production-ready

Resolution accuracy92

Correct tool calls95

Escalation precision88

Tone + safety97

Grounded answers96

The actions it takes

Named, scoped, audited — with approval gates above your thresholds.

agent/tools.tsSample

1// scoped, audited actions the agent can take
2defineTool('lookup_order', {
3  access: 'read',
4  input: { orderId: z.string() },
5})
6 
7defineTool('issue_refund', {
8  access: 'write · approval > $500',
9  input: { amount: z.number() },
10})

The numbers it moves

What the support workflow looks like 60 days after launch.

impact · 60 daysSample

Ticket deflection

63%▲ 63%

CSAT

4.6/5▲ 0.3

Median resolve

40s▼ from 6m

Cost / resolution

$0.12

PlusFull IP transfer · a deployment runbook · 30 days of async Q&A after launch.

Fit

Built for

Head of Support

Deflecting tickets without hurting CSAT

An agent that resolves the repetitive 60% and hands the rest to humans, with context.

COO / Founder

Watching per-resolution pricing scale against them

Owned economics — a cost per resolution measured in cents, not a platform fee that grows with volume.

Ecommerce ops

Automating WISMO, refunds, and exchanges

A 24/7 agent wired to the order system that actually re-routes, refunds, and updates.

FAQ

Questions, answered

Not in scope

Help-desk migration (we integrate with what you run)
Phone calls — that's the AI Voice Agent & Receptionist

Common questions

Start here

Book a free scoping call.

We scope the exact number with you, and sign a mutual NDA before any code or data is shared.

Starts at$25K

Build your customer service agent

Newsletter

One letter, every week. Working systems — not hot takes.

Build logs, agentic engineering decisions, agent failures, evals, and what survives real users. Sent weekly, never more.