Read the real work
Review accepted outcomes, failed work, exceptions, human handoffs, cost, latency, and missing evidence against the current operating contract.
Managed Agent Operations
Operate one deployed agent workflow against its acceptance contract, with monitoring, incident response, evaluated changes, and human handoff.
- Price
- From $7K/mo
- Timeline
- Three-month minimum, then monthly with 30-day notice
- Unit
- One deployed agent workflow
Keep one deployed agent accountable to the work it was approved to do.
We operate the evidence loop around accepted work, exceptions, human handoff, incidents, and controlled changes. Every release stays inside the workflow's authority boundary and ships with a recovery path.
From $7K per month for one deployed workflow. Three-month minimum, then monthly with 30-day notice. The workflow owner and systems owner remain accountable on your side.
Contain incidents
Triage inside the agreed response window, stop unsafe execution, preserve evidence, recover service, and assign follow-up work.
Evaluate before release
Test proposed model, prompt, tool, integration, policy, and context changes against representative and denied-action cases before an approved release.
Make ownership explicit
Give the workflow owner and systems owner a written operating review, unresolved risks, and the next approved change list.
What the engagement covers
- Representative outcomes
- Failed and incomplete work
- Missing evidence
A review tied to the workflow's acceptance cases instead of a generic availability dashboard.
- Allowed and prohibited actions
- Human handoff triggers
- Credential and tool scope
Evidence that the deployed agent stayed inside its approved authority and handed exceptions to the named owner.
- Outcome and failure signals
- Cost and latency signals
- Alert ownership
Alerts linked to an owner and response, with unavailable telemetry left visible rather than reported as zero.
- Containment and stop authority
- Recovery evidence
- Follow-up actions
An incident record that separates acknowledgement, containment, recovery, and verified return to service.
- Model, prompt, tool, and policy changes
- Regression and denied-action cases
- Release approval and rollback
Evaluated change evidence before release, with the previous working state available for rollback.
- Current operating state
- Unresolved risks and decisions
- Approved next-change list
A written monthly review for the workflow owner and systems owner, not an activity report.
What you receive
Tangible artifacts you keep, whether or not you continue past this engagement.
Deliverables · 6 included
- 01Workflow operating contract and current change register
- 02Evidence review for accepted work, failures, exceptions, and handoffs
- 03Monitoring and alert review with named owners
- 04Incident record with containment, recovery, and follow-up actions
- 05Evaluated release evidence and rollback readiness
- 06Monthly operating review and approved next-change list
The operating evidence for one deployed workflow.
A qualitative specimen of the evidence bundle is shown. Your review uses your approved workflow contract and observed production records; no sample state below is a client result.
What we measure
Agree the baseline, source and acceptance criteria before release.
- Baseline
- Measured with the buyer
- Source
- Named system of record
- Acceptance
- Agreed before release
Targets and observed results belong to the qualified workflow, not a sample dashboard.
The operating contract
The workflow's authority, acceptance, handoff, and stop rules stay versioned together.
01workflow: one-approved-job02acceptance: representative-cases03authority: allowed-actions-only04handoff: named-human-owner05stop: unsafe-or-uncertain06release: evidence-plus-approvalThe implementation is adapted to the qualified workflow and reviewed before release.
Controlled change
A change moves from proposal to evidence, approval, release, and observable reconciliation.
Exact runtime change · Expected effect
Monthly owner review
The record names decisions and unresolved risk, not a fictional changelog.
The release record keeps the change beside its owner and evidence.
Illustrative product scenes · never client results
Plus: A written monthly owner review · an agreed response window · three-month minimum, then monthly with 30-day notice.
Built for
Accountable for the business work the deployed agent performs
Accepted work, exceptions, handoffs, and unresolved decisions made visible in business terms.
Responsible for integrations, credentials, monitoring, and recovery
A controlled change and incident process that preserves authority boundaries and rollback.
Running a production agent without a dedicated agent-operations function
One accountable operating loop without pretending the vendor owns the business decision.
Questions, answered
Common questions
Start with one useful decision.
Bring the workflow and the person responsible. We scope the exact number with you, and sign a mutual NDA before any code or data is shared.
From $7K/mo · Three-month minimum, then monthly with 30-day notice